0333 123 0880


Our friendly and knowledgable customer service team are available Monday to Friday, 9am - 5pm (excluding bank holidays & Tuesdays where we meet to pray between 11.30am and noon). 0333 numbers are charged at the local rate from landlines and mobiles.

Our direct line is +44 (0)20 8942 0880. Note that this may cost you more than the above 0333 number.

admin@thegoodbook.co.uk

Do please get in touch with any questions, problems or suggestions you might have. We'll get back to you within 1 working day.

The Good Book Company

Blenheim House
1 Blenheim Road
Epsom
Surrey
KT19 9AP

Frequently Asked Questions

Q Oops, I have put the wrong address or I have forgotten to add something
A Please call our customer services team and they can help

Q How do I remove something from my basket?
A If you click on view Basket on the right hand side of the selected product you will see a red cross. Click on the red cross and it will take it out of your basket

Q Do you sell gift vouchers?
A Yes we do. You can email them or post them to your recipient.

Q Do your Christmas cards come with envelopes?
A Yes they do. Six and 12-packs of folded cards, as well as 25-packs and 50-packs of flat cards, come with plain white envelopes. For 100 and 500 packs, envelopes are available separately.

Q My discount code isn't working
A Please contact our customers services team.

Q What is your refunds and returns policy?
A Please see our refunds and returns policy.

Q Which payment options do you accept?
A Payments by debit or credit card are our preferred methods, but regular customers will normally have the option to pay by invoice, dependent on the value of the order. If paying by cheque, please make them payable to The Good Book Company Ltd and post them, with corresponding invoice number if possible. If you would like to pay by any other method, such as BACS, please contact us.

Q What are your delivery times?
A We have a range of delivery options. Please see our Delivery page for more details or contact us for any special requirements.

Q How can I access my ebook?
A Download links will be included in your confirmation email. By clicking on them you will then be able to download them onto your desired device. See our guide on how to install them on your device. If you have any trouble, please do contact us and we’ll help you access them.

Q I can't find this book on your website, can you get it for me?
A If the book is still in print, then yes, we can probably source it for you. Price and delivery times vary wildly though, so your best bet is to contact us and ask the question. We’ll do our best to help you.

Q Where do I put my discount codes?
A If you 'view basket', will see an option for ‘Discount Code’ on the right-hand side of the screen, just above the red ‘Proceed to Checkout’ button. Click or tap this and it will reveal a box where you can add your code.

Q How do subscriptions work?
A Once you sign up to our Bible Reading Notes subscription you will be sent out a copy each quarter, so you will receive a total of 4 copies throughout the year.

Q How do I view and amend my contact details?
A If you have set up an account with us, you can go to ‘my account’ and choose the My Profile option to update your personal profile or the My Details to update your email address or postal addresses.

Q I am an author. Will you publish my book?
A Please visit our guidance for authors page.

Q What are your standard hours of operation?
A Our opening times are Monday 9am-4pm, Tuesday to Friday, 9am - 5pm (excluding bank holidays). Note that on Tuesdays we meet to pray between 11.30am and 12 noon)

 

Visit us

Customers are welcome to collect pre-ordered goods from our distribution centre between the hours of 9.30am and 4pm. Unfortunately, as we do not have a facility for displaying our products, it is not possible to browse or purchase books in person. Please ensure you have placed your order and drop us an email/call in advance of your visit.