Careers

The Good Book Company is passionate about equipping individuals and churches to follow Jesus. If you would like to come onboard and join our 25-strong staff team in South-West London, then please browse the vacancies below. All applicants will need to be sympathetic to the ethos and values of The Good Book Company.

Occasionally, we employ temporary staff in our picking and packing department and freelance staff (proof-readers, type-setters and designers) in our creative department. If you are interested in these opportunities, please send us your CV and a covering letter outlining a little about yourself and any relevant experience. Unless specified CVs can be sent to careers@thegoodbook.co.uk.  We will keep any suitable CVs on file until appropriate vacancies arise.

JOB DESCRIPTION

JOB TITLE

Warehouse Assistant

RESPONSIBLE TO

Warehouse and Logistics Manager

PURPOSE OF JOB

The Good Book Company exists to encourage people to open up the Bible, striving to produce Bible study, training and evangelism resources which are faithful to God's inspired word.

The warehouse assistant is responsible in aiding the successful service and despatch of our goods to individual customers, churches and other organisations, through being a team player, using own initiative and being proactive in the growth of the company.

This role also has potential to become a permanent position.

KEY DUTIES AND RESPONSIBILITIES

  • Picking and packing orders
  • Processing deliveries
  • Stock checking
  • Maintaining a tidy and clean warehouse and picking room
  • Potentially attend occasional weekday or weekend conferences and events to staff a company bookstall (with appropriate time off in lieu)

REQUIREMENTS (Essential = E, Desirable = D)

EXPERIENCE

  • Previous experience in a similar role (D)
  • Knowledge of basic Health and Safety (E)
  • Previous experience of working quickly but accurately in a busy environment (D)

SKILLS/ABILITIES

  • To be physically fit and able to undertake heavy lifting in the warehouse (E)
  • Operating machinery (E)
  • Working at height (E)
  • Basic administration and numeracy skills (D)
  • Capacity to use own initiative (D)
  • The ability to multitask (D)

PERSONAL QUALITIES

Applicants must be in sympathy with the reformed, evangelical ethos of the company. And also possess:

  • Excellent communication and people skills (E)
  • A polite, tactful and friendly manner (E)
  • An understanding of the pressures and priorities of local church ministry (D)
  • An enthusiastic approach to work and an excellent team player (E)
  • Good attention to detail (E)

QUALIFICATIONS

  • GCSE Maths grade C (or equivalent)
  • GCSE English grade C (or equivalent)

TRAINING OFFERED

The person appointed will be familiarised with warehouse and office procedures, health and safety matters and other tasks relevant to the job.

OTHER DETAILS

  • Location:                  TGBC Offices, Epsom, Surrey
  • Hours:                      Full Time 8.30-4.30pm but with a degree of flexibility (35 hours per week)
  • Salary:                      Dependent upon Experience
  • Benefits:                  Generous pension scheme, Staff discount on TGBC resources
  • Holiday:                   20 days + bank holidays pro rata

About the Good Book Company

The Good Book Company is an international publishing company dedicated to helping Christians and local churches grow. We believe that God’s growth process always starts with hearing clearly what he has said to us through his timeless word - the Bible. We create and distribute user-friendly resources to the Christian community, with people of all backgrounds and denominations using our Bible studies, books, evangelistic resources, DVD-based courses and attending our training events. We want to equip ordinary Christians to live for Christ day by day, and churches to grow in their knowledge of God, their love for one another and the effectiveness of their outreach. Our UK team is based in Epsom, Surrey, and we have a growing business in North America, based near to Washington DC.

 

 

JOB DESCRIPTION

JOB TITLE

Customer Services Administrator

RESPONSIBLE TO

Customer Services Manager

PURPOSE OF JOB

The Good Book Company exists to encourage people to open up the Bible, striving to produce Bible study, training and evangelism resources which are faithful to God's inspired word.

The Customer Services Administrator is responsible in aiding the successful delivery of a highly responsive service to individual customers, churches and other organisations, through being a team player, using their own initiative and being proactive in the growth of the company.

This is ideally a permanent position but we would consider a 6 month fixed term contract for the right candidate.

KEY DUTIES AND RESPONSIBILITIES

  • Providing excellent customer service, and going the extra mile for our customers to ensure a high level of customer satisfaction
  • Responding to customer queries via a range of communication channels including phone, email, post and instant-messaging
  • Updating database quickly and accurately
  • Picking and packing orders
  • Attending occasional weekday or weekend conferences and events to staff a company bookstall (with appropriate time off in lieu)

REQUIREMENTS (Essential = E, Desirable = D)

EXPERIENCE

  • Previous customer service experience (D)
  • Excellent computer proficiency (E)
  • Data analysis (D)

SKILLS/ABILITIES

  • To be able to build a good rapport with staff and customers (E)
  • Good organisational & administrative skills (E)
  • Excellent telephone manner (E)
  • Capacity to use own initiative (E)
  • Basic knowledge of HTML (D)
  • The ability to multitask (D)
  • Driving licence (D)

PERSONAL QUALITIES

Applicants must be in sympathy with the reformed, evangelical ethos of the company. And also possess:

  • Excellent communication and people skills (E)
  • A polite, tactful and friendly manner (E)
  • An understanding of the pressures and priorities of local church ministry (D)
  • An enthusiastic approach to work and an excellent team player (E)
  • Excellent attention to detail (E)
  • Time management and prioritising own workload skills (D)
  • Good problem-solving skills (D)
  • Collating and analysing data (D)
  • The ability to undertake physical work in the warehouse including lifting boxes (D)

QUALIFICATIONS

  • GCSE Maths grade C (or equivalent)
  • GCSE English grade C (or equivalent)

TRAINING OFFERED

The person appointed will be familiarised with warehouse and office procedures, health and safety matters, database operation and other tasks relevant to the job.

  • OTHER DETAILS
  • Location:                 TGBC Offices, Epsom, Surrey
  • Hours:                      Full Time 9-5pm but with a degree of flexibility (35 hours per week)
  • Salary:                      £15-18k
  • Benefits:                  Generous pension scheme, staff discount on TGBC resources
  • Holiday:                   20 days + extra leave for camps or other ministry if desired, by agreement with line
  •                                   manager

About The Good Book Company


The Good Book Company is an international evangelical publishing company dedicated to helping Christians and local churches grow. We believe that God’s growth process always starts with hearing clearly what he has said to us through his timeless word - the Bible. We create and distribute user-friendly resources to the Christian community, with people of all backgrounds and denominations using our Bible studies, books, evangelistic resources, DVD-based courses and attending our training events. We want to equip ordinary Christians to live for Christ day by day, and churches to grow in their knowledge of God, their love for one another and the effectiveness of their outreach. Our UK team is based in Epsom, surrey, and we have a growing staff team in the USA, based near to Washington DC.

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